Gasbeen works hard to ensure that all our products are printed to high-quality standards & shipped on time and accurately.
Customers have 14 days from the day they received their item to request a replacement, refunds policy or returns. Shipping and handling fees are not refundable in any cases.
First of all, if you would like to refund or return for any reasons, please contact gasbeen support at firstname.lastname@example.org
ORDER MODIFICATIONS OR CANCELLATION?
You cannot modify or cancel your order on your end. After your order has been placed, you have 5 hours to contact us and request order modifications (such as a size/color change) or cancellation. After 5 hours, your order will have been put into production and can no longer be modified, except for your shipping address.
We can still correct/modify your shipping address before we finish printing the product and ship it out (this process takes an average of 3-5 days). Therefore, please contact us as soon as possible.
We guarantee to issue you a refund or a free replacement in the following situations:
- The design was poorly printed.
- You received a different size from what you ordered.
- You received a different product from what you ordered.
- Products missing or damaged.
Please contact us with your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item.
ORDER NOT DELIVERED?
If your item has not arrived within 14 days after having ordered, please contact us for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
CAN I EXCHANGE FOR SWITCHING SIZE/COLOR OF THE PRODUCT?
A: We offer exchange 1 size smaller or bigger than the original size on the order size. In this case, shipping and handling fee is $10 for t-shirts and $15 for the others.
We do not offer return for any product except CUSTOM PRODUCTS (CLOTHING, MUG, HAT). If you are not satisfied with your purchase, please contact gasbeen support at email@example.com, we’ll make it right.
WHEN CAN I REQUEST A REPLACEMENT ITEM?
A: Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:
- The product itself is flawed.
- The quality of the printing is poor.
- Final product is materially different than the design presented on our website.
- The following information of product is not the same as the order: type, size, color, printing content.
HOW DO I RETURN ITEMS?
Return shipping address: 🏠 No. 8a, Trung Kinh street, Trung Hoa Ward, Cau Giay District, Hanoi 100000, Vietnam
A:If customer would like to return the item we only accept return of items if they meet all of following conditions:
- Within 14 days of receipt of your shipment
- In original condition
- Unwashed and Unworn
- In the original packaging
After contacting our supports and receive our response, please do exactly following instructions:
- Pack all the returned items, along with a print off of your confirmation of purchase email.
- Go to local post office, or another courier, to ship the package to the address below:
- 🏠 No. 8a, Trung Kinh street, Trung Hoa Ward, Cau Giay District, Hanoi 100000, Vietnam
Please provide us the tracking number from post office or couriers
You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case.
You will be responsible for paying for your own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
🏠 No. 8a, Trung Kinh street, Trung Hoa Ward, Cau Giay District, Hanoi 100000, Vietnam
Phone: +84 398.36.06.79